Covid-19 Policy and Important Booking Information;

We are committed to the ongoing advice and compliance with public health orders ensuring the safety of our guests and staff at all times. You can expect at all times the driver to be wearing a face mask on-board the bus, all our staff are fully vaccinated, the cabin of the buses to be regularly sanitised, cleaning of high touch areas, hand sanitisers installed for use at the entry of the buses.

1). It is agreed upon boarding that no guests in the past 14 days have been in contact with any Covid related cases or are currently self isolating.

2). It is agreed that if any guest on arrival is feeling unwell or displays Covid like symptoms, does not travel with us. In the event you feel unwell whilst travelling onboard with us, you notify your driver immediately.

3). It is advised that all our tours are publicly shared and are a form of public transport. As per current NSW Govt Health Regulations It is mandatory face masks are worn upon boarding and at all times whilst travelling on the bus.

4). It is recommended when booking the Hop-On Hop-Off Bus and iHopGO Transport Services only, that you contact the venues directly that you want to visit on the day to check if a pre-booking is required at the time you intend to visit for a tasting or have lunch at. Walk-In bookings are subject to availability at the time.

Note: all confirmed orders incur a 1.9% Booking Fee + 1.9% Merchant Fee

Cancellation Policy/Booking Changes: (to be requested in writing):

1). Full flexibility to transfer to another date OR receive a credit for customer booking changes or cancellations that have provided a minimum of 24 hours or more (from the tour start time). You can opt to receive a credit voucher to the value paid (less any merchant and booking fees) that can be used towards any iHop Tours OR transfer to the same or another tour on a future date (valid for up to x12 months from the cancellation date)

2). Customer booking changes or cancellations within 24 hours, no credits or transfers will apply.

3). In the event iHop Hunter Valley is unable to operate a tour for any reason after your booking is confirmed (including a Force Majeure), you will be offered a transfer to another suitable tour OR transferred to the same tour on another date OR a credit voucher to the value paid (less any merchant and booking fees) which is valid for up to x12 months from the notified cancellation date.

4). Gift Vouchers and Credit Vouchers cannot be redeemed for cash.